Privacy Policy

Information we collect

We collect the following kinds of information:

• Account information. Your name, email address, and authentication details when you sign up or sign in.
• Workspace content. Chats, messages, uploaded documents, and reference materials your team creates inside Common Thread.
• Usage data. Basic logs about how the product is used, such as page views, feature usage, and error reports.

How we use information

We use the information we collect to:

• Provide, maintain, and improve the Common Thread product.
• Authenticate users and keep workspaces secure.
• Respond to support requests and communicate with you.
• Generate AI responses by sending workspace content to our model providers, only as needed to answer the request.

Sharing your information

We do not sell your personal information. We share information only with service providers who help us run Common Thread (such as our hosting, database, authentication, and AI model providers), and only to the extent needed for them to provide their services.

Data retention

We retain workspace content for as long as your account is active or as needed to provide the service. You can request deletion of your account and associated data at any time.

Security

We use industry-standard practices to protect your information, including encryption in transit. No system is perfectly secure, so we cannot guarantee absolute security.

Your choices

You can update your account information, leave a workspace, or delete your account from inside the product. You may also contact us with questions about your data.

Children

Common Thread is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. When we do, we will update the “last updated” date at the top of this page.

Contact us

If you have questions about this Privacy Policy, please reach out through the contact form on our website.